We offer free shipping for orders over $40 straight to your door. For orders under $40, shipping fee will be $6.99 for each order. 

How long does delivery take?

The time frame of order delivery is divided into two parts:

• Processing time: 1-2 Days (Except the pre-order and Holidays)
• Shipping time: 7-14 Business Days

I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Can I change the delivery address of my package after it has been shipped out?

We are sorry that alternations cannot be made to shipped orders. If it is still not shipped, please contact us at support@trayaura.com to change your address and other shipping options.

What do I need to do when I received a different product than what I ordered?

Please contact customer support at support@trayaura.com.

Order Cancellation:
1、Order can be canceled unconditionally within the order processing time
2、We allow order cancelation at the same time before the parcel is sent out

（Please contact support@trayaura.comor chat with online leave your message）